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FAQs

PRODUCT INFO

What is Hall + Wade?

Hall + Wade is a jewellery design studio in Yorkshire, founded in 2019 by Jessica Thornton. Hall + Wade takes its name from Jessica's grandmothers Greta Hall and Barbara Wade. Find out more about Our Story.

I have sensitive ears - will I be able to wear your earrings?

All our stud earrings have sterling silver posts and scrolls and so are suitable for every ear. Our drop earrings have gold plated hooks. We only use food-safe wood waxes that are based on natural plant oils to treat our wooden materials.

How will my jewellery be packaged?

Most of our jewellery comes in it's own branded paper box which is made of 100% recycled materials. Orders are posted in 100% recyclable packaging.

 

DELIVERY

What are my delivery options?

We offer FREE standard delivery to all orders within the UK.

All orders are processed and dispatched within 3 days of ordering. UK customers have the option of two shipping rates:

Royal Mail 2nd Class (2-5 working days from dispatch) FREE
Royal Mail Tracked 24 (1-2 working days from dispatch) £5.95

All European orders are posted with Royal Mail's International Tracked service with a charge of £8.95. Unfortunately we are currently unable to ship orders outside of Europe.

Depending on the shipping location, the transit time can vary. If you would like an estimated transit time before ordering, please get in touch.

Find out more about our Shipping Policy.

How can I track my order? 

Once your order has been dispatched you will receive an email with the tracking details for your order (tracked services only).

Where is my order?

Depending on which shipping option you choose, UK orders can take up to 7 days from ordering to arrive with you. If you have not received your order after this time, please get in touch and we'll look into it for you.

International orders can sometimes take up to 21 days to arrive with you depending on your location. If you are worried about where your order may be after 14 days please get in touch and we can check the tracking information for you.

I'm an international customer - will I have to pay customs and /or import charges?

If you are an international customer you may need to pay customs charges and /or taxes when your order arrives in your country. Please check with your country's custom and border control for more information on this. Unfortunately Hall + Wade cannot be responsible for any charges incurred when importing items into your country.

 

RETURNS

I've changed my mind, how do I return an item?

If you change your mind about an item, just drop us an email at hello@hallandwade.co.uk. We'll then authorise the return and send you the return postal address. Once we receive the item we will issue you a refund. Unfortunately postage costs cannot be refunded and due to hygiene reasons we are unable to accept returns of earrings. Find out more on our Shipping & Returns policy.

My jewellery is damaged - what should I do?

All our jewellery is handcrafted with care in our Yorkshire studio. We understand that accidents can happen so if your item becomes damaged, please let us know as soon as possible, including a photo if possible, and we'll be in touch with a solution.

Can I exchange a present I've received?

If you would like to exchange a product please get in touch stating the design you would like to return and the design you would like instead. Once we have authorised the return we will send you the returns address. Once we have received the returned item we will then dispatch the replacement to you. You will be responsible for paying any difference in price between the two items as well as the postage for the new item. Unfortunately earrings cannot be exchanged due to hygiene reasons.

 

PRODUCT CARE

How do I look after my item of jewellery?

Our jewellery is easy to maintain. Please see our Care Guide for more details.

 

GENERAL

Do you sell gift vouchers?

Please get in touch if you are interested in purchasing a gift voucher. We can then either provide a discount code via email or send a paper voucher in the post.

I'm purchasing an item as a gift and want it sending directly to the recipient. How can I make sure there's no receipt in the parcel?

If you are buying a gift for someone and having it posted directly to them, please write 'This is a gift' in the Notes section at checkout and we'll make sure there's no pricing information in the parcel.

Do you take commissions?

We're always looking for new opportunities. If you are looking to commission a piece of jewellery or would like to collaborate please get in touch.

Where is your jewellery stocked?

Want to see our jewellery in person? A list of all our current stockist, as well as upcoming fairs and markets we’ll be attending, are listed here. We are always on the lookout for new stockists, so if you would be interested in stocking us, we'd love to hear from you. Drop us an email at hello@hallandwade.co.uk

Do you offer laser cutting services?  

If you have a small scale laser cutting project in mind we may be able to help. From design to production we can produce laser cut and engraved items up to 35 x 25cm in a rang of acrylics and wood. Get in touch with details of your project and we can assess the feasibility and put together a quote for you.

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